I make complex systems clear, usable, and human.
I’m a design and learning leader with 14+ years of experience shaping digital products and learning ecosystems in high-stakes, regulated environments.
I partner across product, engineering, and business to turn fragmented systems into scalable experiences that builds trust, reduce friction, and drive impact.

DIGITAL SOLUTIONS MADE HUMAN
Most teams don’t struggle because they lack ideas.
They struggle because their systems don’t support clarity.
14+
Years of Experience
Enterprise
Platforms & Ecosystems
Cross-Functional Leadership
Design, Product, Engineering
Trust-Centered Design
In Regulated Environments
Impact-Driven
Clarity, Adoption, Outcomes
Solving complex problems through thoughtful design.
Key highlights of my professional experience where I led design and strategy to untangle complexity, improve experiences, and deliver results.
HOW I WORK
I design systems that bring clarity to complexity.
My work lives at the intersection of people, content, process, and technology. I uncover what matters, create structured content that scales, and design experiences that make complex things feel simple.

Discover & Align
Uncover use needs, business goals, and system gaps to define the right problems to solve.

Design & Structure
Create clear information architectures, interaction patterns, and content systems that scale.

Partner & Build
Collaborate across teams to turn strategy into solutions that work in the real world.
Measure & Evolve
Use data and feedback to drive continuous improvement and long-term impact.
Cory Winwood
"Sharing my vision with Susan WAs the best and easiest decision I’ve made. Using just one photo for inspiration, she was able to bring our logo to life. I cannot thank her enough."
Hannah Bollinger
"Susan is professional, brings heaps of experience, and is all around a pleasure to work with! I would choose to work with her one hundred times over!"
Alison Sacriponte
"Susan is a true powerhouse. She approached every challenge with skill, insight, and unwavering dedication. Susan isn’t just talented, she’s transformative."


